I'm a senior product manager with 5+ years experience delivering high-impact digital products that drive measurable business outcomes, user engagement, and operational efficiency.
I'm passionate about leveraging emerging technology such as data and generative AI, to help shape complex solutions.
Led web and mobile outage strategy at Scotiabank, reducing client churn potential and boosting NPS from -2% to +16% within one month post-launch.
Scaled product adoption globally from 55K to 230K users through enhanced onboarding and workflow optimizations at KPMG International.
Leveraged AI to distill insights and drive the speedy development of a data analytics dashboard, helping raise average monthly user engagement from 50% to 80%.
Financial & Professional Services
SaaS / Technology Platforms
Data & Analytics
Stakeholder Relations
Communications
User Experience (UX)
Leadership & Mentorship
Product Roadmapping & Strategy
Product Delivery & Discovery
Qualitative & Quantitive Analysis
Scrum/Agile Methodologies
UX/Mobile Navigation Design
Mentorship & Culture Growth
Microsoft Suite & DevOps
Microsoft Copilot
Jira & Confluence
Figma
Miro
ChatGPT & Gemini
Product HQ - Certificate
Understanding the fundamentals of AI to managing AI products.
Discovered the various machine learning models including neural networks and deep learning.
Gained insights into the AI development lifecycle and explore the ethical considerations surrounding AI.
Outcome:
Applied learning to theoretical case study to deliver ML and LLM tool that reviews fantasy player roster information (stats, game schedule) and compares data to roster of weekly competitor -- that evaluates and provides a recommendation for fantasy player roster weekly lineup that could produce the most amount of points, using historical data, during that weekly matchup.
Product HQ - Certificate
Understanding product metrics, analytics frameworks, business metrics, market research, segmentation, SQL foundations, statistics with SQL, data modeling, data visualization principles and tactics, and more.
Outcome:
Applied learning to theoretical case study to deliver robot vacuum floor cleaning reporting map feature. The aim of the feature was to help users better understand which areas of their floor require more cleaning and prioritize battery life and storage capacity for those areas over other areas -- leveraging the data in the reporting feature.
A digital banking concept targeted towards senior-aged demographics
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